top of page

DESIGN / BEHAVIOUR / TECHNOLOGY

I design how people, services and technology work together.

Service design • Behaviour • AI • Strategy • Prototyping

From complex enterprise services to independent products. Turning ambiguity into decisions and things people can use.

SELECTED WORK

SELECTED WORK

01-06 / MULTIDISCIPLIANRY PRACTICE

L&G My Claim screen display by Glenn Middleton

Changing the service behind the form

CLAIMS

SERVICE DESIGN • RESEARCH • UX
Colleague concierge maps and display by Glenn Middleton

COLLEAGUE CONCIERGE

Discovering the gaps between the services

AI SERVICE DESIGN • RESEARCH • BEHAVIOUR
My Development idea to production by Glenn Middleton

Turning one doorway into a learning strategy

MY DEVELOPMENT

SERVICE DESIGN • DISCOVERY • STRATEGY
ID80 screens in devices by Glenn Middleton and Think:Parachute

ID80

Designing a decision environment from first principles

PRODUCT • UX • AI • BEHAVIOUR • CREATIVE TECHNOLOGY
Operational Resonance hero image by Glenn Middleton

OPERATIONAL RESONANCE

Making invisible organisational conditions visible

SYSTEMS THINKING • STRATEGIC DESIGN • CREATIVE TECHNOLOGY
Copy of Homepage thumbnail2000x1200.png

TOOLS I'VE BUILT

Solutions bought to life in the places I get stuck

INDEPENDENT EXPLORATION · SYSTEMS THINKING · CREATIVE TECHNOLOGY · INTERACTIVE PROTOTYPING

LET’S TALK.

If you’re working through a complex service, exploring how AI should fit into it, or looking for someone who can connect discovery with making, I’d be interested to hear about it.

bottom of page